Details

Category

Field Service

Release Date:

December 15, 2016

Summary

DSI’s mobile-first Field Service Solution enables connectivity in any location and on any device, so you can eliminate manual processes, increase visibility of field activities and significantly reduce service costs. This inventory-aware solution ensures you have the right person at the right job as scheduled, along with the correct parts to complete calls faster. And because the DSI Field Service Solution offers a range of deployment options that include on-premise, mobile and cloud, you can be confident in a solution that’s scalable and tailored to your specific business needs.

Accomplish the following improvements with the DSI Field Service Solution:

• Reduce number of call backs by ensuring the right parts are available at the time of service
• Improve average service time per issue/location with mobile availability of previous service performed by location and/or equipment
• Improve the customer experience with immediate service summaries
• Increase customer service levels utilizing e-mail functionality for estimating, quoting and warranty or contract document sharing
• Boost service technician productivity with gesture based mobile device functionality
• Optimize routing with dynamic scheduling and dispatch
• Enable mobile workforce to up sell additional service and/or products based on real-time product and service availability
• Improve/maintain contract renewals with accurate equipment and contract history

Features

• Service order detail (list)
• Location and contact information
• Work definition
• Operation tasks
• Inventory management
• Parts list
• Labor (Time in/Time out)
• Add parts and/or labor
• E-mail functionality
• Equipment history
• Meter reading
• Warranties/Contracts/Service Agreements
• Estimation and quotation
• Mapping and routing
• Access remote and virtual inventory and/or asset visibility
• Immediate customer feedback and service completion sign-off

Note: DSI Services required